At 5ph5, your privacy matters to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a 5ph5 user in the Philippines.
Here's a quick look at how 5ph5 handles your data — full details in the policy below.
All data transmitted between your device and the 5ph5 platform is protected by industry-standard 256-bit SSL encryption. Your personal details, financial transactions, and login credentials are secured end-to-end at all times.
5ph5 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the 5ph5 platform and to comply with our legal obligations under Philippine law.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by 5ph5. Contact our Data Protection Officer at any time to exercise these rights.
5ph5 uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can manage your cookie preferences at any time through your browser settings. We do not use cookies to track you across unrelated third-party websites.
To comply with Philippine anti-money laundering regulations and PAGCOR requirements, 5ph5 collects identity verification documents as part of our KYC process. This data is stored securely and used exclusively for regulatory compliance and fraud prevention purposes.
You are in control of your marketing preferences. If you no longer wish to receive promotional emails, SMS notifications, or push alerts from 5ph5, you can opt out at any time through your account settings or by contacting our support team directly.
This Privacy Policy ("Policy") describes how 5ph5 ("5ph5," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you" or "Player") who access or use the 5ph5 online sports betting and casino platform at 5ph5.app (the "Platform"). This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
By registering for a 5ph5 account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.
This Policy should be read together with the 5ph5 Terms & Conditions and Responsible Gaming Policy.
1.1 5ph5 is committed to protecting the privacy and security of your personal information. We understand that Filipino players trust us with sensitive data, and we take that responsibility seriously. This Policy sets out in clear terms what data we collect, why we need it, and how we keep it safe.
1.2 This Policy applies to all personal data collected through the 5ph5 Platform, including data collected via our website, mobile applications, live chat support, email correspondence, and any other channel through which you interact with 5ph5.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, 5ph5 acts as the Personal Information Controller in respect of the personal data you provide to us. This means 5ph5 determines the purposes and means of processing your personal information.
2.2 5ph5 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO at [email protected] (plain text — not a clickable link).
3.1 Registration Data. When you create a 5ph5 account, we collect: full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), mobile number, and email address.
3.2 Identity Verification (KYC) Data. To comply with Philippine AML regulations and PAGCOR requirements, we may collect copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID), proof of address, and proof of payment method ownership.
3.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect payment method details (e.g., GCash mobile number, PayMaya account, BPI/BDO/Metrobank account details) to the extent necessary to process transactions. Full payment card numbers are not stored by 5ph5 — card transactions are processed by PCI-DSS compliant payment processors.
3.4 Gaming Activity Data. We collect records of your betting and gaming activity on the Platform, including bets placed, games played, stakes, winnings, and session duration. This data is used for account management, responsible gaming monitoring, and regulatory reporting.
3.5 Technical Data. We automatically collect certain technical information when you access the Platform, including: IP address, device type and operating system, browser type and version, referring URL, pages visited, and session timestamps.
3.6 Communications Data. We retain records of your communications with 5ph5 support, including live chat transcripts, emails, and any feedback or complaints you submit.
3.7 Marketing Preferences. We record your preferences regarding marketing communications, including whether you have opted in to or out of receiving promotional emails, SMS, and push notifications from 5ph5.
4.1 Directly from You. Most of the personal data we hold is provided directly by you during registration, KYC verification, financial transactions, or when you contact our support team.
4.2 Automatically. Technical data is collected automatically through cookies, web beacons, and similar tracking technologies when you access the Platform. See Section 8 for more details on our use of cookies.
4.3 From Third Parties. We may receive personal data about you from third-party identity verification providers, payment processors, fraud prevention services, and, where applicable, from other gaming operators as part of self-exclusion or responsible gaming programs.
5.1 5ph5 uses your personal data for the following purposes:
6.1 5ph5 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
7.1 5ph5 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
7.2 All third parties with whom 5ph5 shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than that for which it was shared.
8.1 5ph5 uses cookies and similar technologies (including web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.
8.2 We use the following categories of cookies:
8.3 You can manage or disable cookies through your browser settings at any time. Note that disabling strictly necessary cookies may affect the functionality of the Platform.
9.1 5ph5 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory requirements. Specifically:
9.2 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 5ph5 will securely delete or anonymize such data.
10.1 5ph5 implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5ph5 will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Philippine Data Privacy Act of 2012.
10.3 While 5ph5 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your 5ph5 login credentials and for notifying us immediately if you suspect unauthorized access to your account.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 5ph5:
11.2 To exercise any of these rights, please contact our Data Protection Officer via live chat or at [email protected] (plain text — not a clickable link). We will respond to all verified requests within 15 business days in accordance with NPC guidelines.
12.1 The 5ph5 Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gambling regulations. 5ph5 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account.
12.2 If you believe that a minor has registered on the 5ph5 Platform, please contact us immediately via live chat so that we can investigate and take appropriate action.
13.1 5ph5 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or technology partners located outside the Philippines, 5ph5 ensures that such transfers are conducted in compliance with the Philippine Data Privacy Act of 2012, including by implementing appropriate contractual safeguards such as data processing agreements that require the recipient to provide an equivalent level of data protection.
14.1 5ph5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page.
14.2 Where changes are material, 5ph5 will provide reasonable notice via the Platform or by email to your registered address. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5ph5 handles your personal data, please contact our Data Protection Officer:
Email: [email protected] (plain text — not a clickable link)
15.2 Our support team is available 24/7 via live chat on the Platform, with an average response time of under 2 minutes. For formal data privacy requests, please contact us by email and allow up to 15 business days for a response.
15.3 If you are not satisfied with our response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).
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